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SLA Template Interactive Guide SLA Presentation A full SLA template is included, in MS-Word format. Each section is linked to by the Interactive Guide for explanation, and can be accepted 'as is' or edited as required. Sample Page The interactive guide takes you through the template step by step via a series of links (like web links). It explains each and every segment and section making completion much easier. Sample Page Included in the kit is a full presentation (PowerPoint) introducing service level agreements. It carefully explains what should be covered, the different elements, etc. Sample Page

A Checklist SLM Summary The questions in the SLA audit checklist take you through a service level agreement checking for quality, content and completeness. Sample Page A service level agreement is actually part of a wider process called 'Service Level Management'. This presentation explains the theory. Sample Page The SLA Toolkit of an exceptional aid for the creation of a service level agreement. However, it also helps you to better understand the background and the issues involved, as well as providing material to help maintain and manage the agreement in the future. It is used by all types of organization in over 40 countries across the world.

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The SLA Toolkit provides a unique set of documents to jump start your service level agreements. Through use of the above elements you will not only have the means to produce a quality SLA in double quick time, but a valuable reference kit to help you manage and maintain service level agreement issues from a sound base of understanding in the future. The SLA Toolkit can now be purchased and downloaded online, for immediate use and deployment throughout your organization:             >>>    Purchase The SLA Toolkit Now: Only $199    <<<