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The Service Level Agreement Template and Kit

The questions in the SLA audit checklist take you through a service level agreement checking for quality and completeness throughout.


The following is a typical page from the SLA checklist:



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The SLA Toolkit provides a quality set of documents designed specifically to jump start your service level agreement. Through use of the many elements you will not only have the means to produce a quality SLA in double quick time, but a valuable reference kit for both the present and the future.

The SLA Toolkit can now be purchased and downloaded online, for immediate use throughout your organization:


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