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The Service Level Agreement Template and Kit

A full template is included, in MS-Word format. Each section is linked to by the Interactive Guide for explanation, and can be accepted 'as is' or edited as required.


The following is the first page from the table of contents:

Sample SLA

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The SLA Toolkit provides a unique set of documents designed to jump start your service level agreement. Through use of the various elements you will not only have the means to produce a quality SLA in double quick time, but a valuable reference kit to help you manage and maintain service level agreement issues from a sound base of understanding in the future.

The SLA Toolkit can now be purchased and downloaded online, for immediate use throughout your organization:


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