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The Service Level Agreement Template and Kit

The interactive guide takes you through the template step by step via a series of links (like web links). It explains each and every segment and section making completion so much easier.


The following is a typical page from the interactive guide:

Sample SLA

Another sample page:

Example SLA



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The SLA Toolkit provides a unique set of documents designed to jump start your service level agreements. Through the use of the various elements you will not only have the means to produce a quality SLA in double quick time, but a valuable reference kit for the future. It is much more than a sample SLA or example SLA!

The SLA Toolkit can now be purchased and downloaded online, for immediate use throughout your organization:

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