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The Service Level Agreement Template and Kit

A service level agreement is actually part of a wider process called 'Service Level Management'. This presentation explains the theory.


The following are typical foils from the presentation:



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The SLA Toolkit provides a set of documents designed specifically to jump start your service level agreement. Through use of the various elements you will not only have the means to produce a quality SLA in double quick time, but a valuable reference kit for now and the future.

The SLA Toolkit can now be purchased and downloaded online, for immediate use throughout your organization:


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